general overview This refund and return policy defines the rules, eligibility requirements, procedures, and timelines for returns and refunds on all water bottles and food containers purchased from our online shop. This policy applies to all customers worldwide.

return window You may request to return your purchased items within sixty calendar days from the date you receive your delivery. All return requests must be initiated inside this sixty-day window. Requests submitted after the sixty-day period will not qualify for return or refund consideration.

eligibility for returns To qualify for return, the items must remain in unused, resalable condition. Products should be clean, undamaged, and returned with their original packaging and any included accessories. Items that show heavy wear, scratches, stains, or missing components may not be approved for refund.

items excluded from returns Customized or personalized items are not eligible for return unless they arrive defective or damaged from manufacturing. Final sale promotional products may also be excluded from return eligibility, and this exclusion will be noted clearly on product pages for affected goods.

how to start a return Before sending items back, you must submit a return request through our customer support channel. Please provide your order number and describe the reason for your return. Once your request is reviewed and approved, we will send you return instructions to follow.

responsibility for return shipping Customers are responsible for covering the shipping cost to send returned items back to our designated return location. Our free worldwide shipping benefit applies only to the original outbound delivery of your order and does not cover return shipping expenses for customer-initiated returns.

inspection process Once we receive your returned package, our team will inspect the items to confirm they meet our return requirements. This inspection step is required before any refund can be processed. We will notify you once the inspection has been completed.

refund processing timeline Approved refunds will be processed within five to ten business days after our team finishes inspection. The refund will be issued back to the original payment method you used at checkout. The timing for funds to appear in your account depends on your bank or card provider’s processing speed.

partial refunds Partial refunds may be issued in certain cases, such as when only part of your order is returned, or when returned items have minor signs of use that reduce resale value. Our team will explain the amount of any partial refund during the review process.

denied returns If your return fails inspection or falls outside our policy rules, we will notify you and explain the reason for denial. Denied items can be shipped back to you at your own cost, or you may choose to have the items disposed of according to our instructions.